frequently asked questions What Does the Price Include?
What is included in my rental?
95% of 3Click Car Hire prices are inclusive. Please note though, that in some countries, there are exclusions when you receive your quote. Click 'rate details' on Step 2 of the booking process to see what your rate includes. If you have already made a reservation details of what is included is contained within your confirmation voucher.

What taxes are included in my rental?
The prices quoted on the website are normally tax inclusive. However some optional extras that are listed on the voucher or in the rental conditions may not include tax (VAT). In this case it will be indicated. Please check the rental conditions online or on the rental voucher if you have already made your booking for what taxes are included.

frequently asked questions Your Voucher
What is a voucher and why do I need one?
Your rental voucher is a document, which will be emailed to you and must be printed and produced at the rental desk when you pick-up your vehicle. It is imperative that you have it in your possession. If you do not produce your voucher at the time of collection of the vehicle, the car rental supplier may ask you to pay more or refuse you your rental. If you do not produce your voucher at the rental counter we cannot accept any appeal for a refund.

Could you please send the voucher again?
Yes. Please click here to view and print an online version: Remember to take this to the rental counter with your driving licence and the credit card.

What happens if I do not take my voucher with me?
If you do not have correct paperwork when picking up the vehicle then the car rental supplier may refuse to rent the vehicle to you.

frequently asked questions Making Changes to Your Booking
Can I amend a confirmed booking?
Yes. Please have your booking ID ready. You will also be asked to provide a description and details of the changes you wish to make. Click here to amend your booking.

How can I add additional or extra drivers to my booking?
Additional drivers can be added during the online booking process or on arrival at the rental office. All additional drivers must be physically present at the rental counter at the time of rental with their own driver's licence to sign the rental agreement.

How do I amend a booking to change the pick-up or drop-off time?
Click here to change your pick-up or drop-off times and dates.

frequently asked questions Cancelling Your Booking
How do I cancel my booking?
Click here to cancel your booking online.

Do I lose my deposit if I cancel my car?
This depends on how your booking was processed by us online. Our cancellation policy is as follows:

Partpaid Rentals (when the booking deposit has been paid online and the balance is due on arrival at the rental desk): If the booking is cancelled within 7 days of the car rental booking date and at least 48 hours before pick up time, all funds will be reimbursed. If the booking is cancelled outside 7 days of the car rental booking date and at least 48 hours before the pickup time, all funds except a cancellation fee of EUR 25.00 and the card processing fee (where applicable), will be reimbursed. If the booking is cancelled less than 48 hours before the pickup time, no funds will be reimbursed.

Prepaid Rentals (when the entire rental amount has been prepaid): If the booking is cancelled within 7 days of the car rental booking date and at least 48 hours before pick up time, all funds will be reimbursed. If the booking is cancelled outside 7 days of the car rental booking date and at least 48 hours before the pickup time, all funds except a cancellation fee of EUR 25.00 and the card processing fee (where applicable), will be reimbursed. If the booking is cancelled less than 48 hours before the pickup time, we will retain 3 days rental and the card processing fee (where applicable).

Postpaid Rentals (when the entire rental amount is due on arrival at the rental desk): There is no cancellation fee. It is the responsibility of the consumer to personally cancel any other ancillary product that they may have purchased in conjunction (Side by side) with their vehicle reservation, i.e. LOSS DAMAGE WAIVER EXCESS REIMBURSEMENT INSURANCE through third parties like insurance4carhire . In the event that you cancel or amend a credit/debit card booking 3ClickCarHire will not be liable for any monetary losses suffered by you as a result of a change in monetary exchange rates between the time of your original booking and its subsequent cancellation or amendment (as applicable).

frequently asked questions One Way Rentals
What are cross border or territional restrictions?
Cross border or territorial restrictions simply means that with certain countries you may have the option to travel between country borders. This option will be specified in the terms and conditions and usually has a fee attached. You must also get permission from the car rental agent to travel between one country and another. A charge generally applies too. To view what restrictions there may be click on 'rate details' within STEP 2 of the online booking process.

frequently asked questions Fuel
What is a fuel policy?
A fuel policy is a specific term and condition set by the car rental agent regarding the charge associated with the fuel of the vehicle. Car rental agents have different fuel policies. Please check your terms and conditions for the specific fuel policy or click on the 'rate details' link at step 2 of the booking process.

frequently asked questions Age Restrictions
What are age restrictions?
Age restrictions are set by car rental agents. This means that for insurance purposes the car rental agent may have a minimum or maximum age of the driver they can rent to. All age restrictions will be in the terms and conditions of each rental. Some companies also have a young or senior driver’s fee for specific age groups. Click on the link entitled 'rate details' at STEP 2 to view what these are.

frequently asked questions Extras
I have booked a baby/booster- where can I see this confirmed?
Once the vehicle is confirmed please check your booking voucher. The voucher has a section which shows the additional extras you have booked including baby seats, booster seats or additional drivers. These extras are not included in the price quoted; they must be paid for on arrival. Please note, these extras are only requested and not guaranteed.

I have booked an additional driver- where can I see this confirmed?
Once the vehicle is confirmed please check your booking voucher. The voucher has a section which shows the additional extras you have booked for example baby seats, booster seats or additional drivers. These extras are not included in the price quoted; they must be paid for on arrival. You may also add an additional driver on arrival if you did not online during the booking process.

frequently asked questions License
What is an international driver's licence & why do I need one?
If your licence is written in Chinese, Russian or any ‘picture’ script then you will need to obtain an international driver’s licence. The International Driving Licence (IDL) is recognised worldwide as a valuable document that identifies its holder as a licensed driver when your licence is not in the same language as the country in which you are driving. You must also produce a National Driver's Licence with this licence; otherwise it will not be accepted.

Do I need both parts of my British licence to rent a vehicle?
Yes. If you have the new photo ID licence you must take the paper counterpart as well. If you do not present both the card and the counterpart you will not get the vehicle. If your licence is written in Chinese, Russian or any ‘picture’ script then you will need to obtain an international driver’s licence before you travel from your country of residence.

frequently asked questions Insurance
Can I take out additional insurances to reduce it?
Yes. You can purchase additional insurances to reduce the excess on the vehicle online at STEP 3 of the booking process for most countries. This can also be done at the car rental agent’s office on arrival. If you choose not to purchase additional insurances a pre-authorisation is required. This pre-authorisation is taken from your credit card. Please see your terms & conditions for further details.

frequently asked questions Miscellaneous
What is the best way to contact 3Click Car Hire?
Please send an email to bookings@3clickcarhire.com for an instant reply. OR call one of our support telephone numbers from the list shown at the bottom of each page of our website. WE DO NOT PROCESS telephone orders, these numbers are for queries only. Use the telephone number closest to where you are calling from.

I am not arriving on a flight
If you are collecting at an airport but NOT arriving on a flight then at STEP3 choose 'airline not listed' from the airline name drop down list, and insert 0000 as the flight number.

Can I make a booking for today?
Yes. In many cases you can make an online booking and collect the car immediately. Certain major airports offer this service. In most cases reservations are confirmed within 1 hour. The location has a maximum of 24 hrs to confirm a future reservation.



Follow us on Facebook Follow us on Twitter 3Click Car Hire Blog
Copyright © 2017 3Click Car Hire. All rights reserved. | Privacy Policy | Sitemap
Car Hire logo